Shipping policy

As soon as you make your purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the time indicated below for each country you have not received your order, please contact us with your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of the shipment at all times.

*Orders arrive the next day if placed before 1:00 p.m., except on weekends and holidays.

Domestic shipments sent by Correos Express will be made in a first delivery. In case this has failed, it will be referred to the nearest collection point to ensure delivery, given the high volume of shipments.

Eme Studios will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.

During the launch of collections, due to the high demand concentrated in a few days, it is possible that deliveries may be delayed.

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PRICES:

PENINSULAR SPAIN

Shipping 24 working hours 3 € | Free > 90€.
48 business hours (if you choose to ship to a pick-up point)

BALEARIC ISLANDS AND ANDORRA
Balearic standard 3/5 DAYS - 12€ | Free > 120€
Andorra standard 3/5 DAYS - 12,95 € | Free > 120 €

CANARY ISLANDS
Standard 3/5 DAYS - 35 € | Free > 180 €
You must show your ID at check-out.

CEUTA AND MELILLA
Standard 3/5 DAYS - 25,50 € | Free > 200 €

PORTUGAL
Standard 3/5 DAYS - 5 € | Free > 100 €

MID EUROPE
Standard 4-9 DAYS - 5 € : Free > 150 €

REST OF EUROPE**
Standard 4-9 DAYS - 10 € | Free > 210 €

AMERICA
North America Standard 4-8 DAYS - 10 € | Free > 400 € 
South America standard 4-8 DAYS - 10 € | Free > 400€

REST OF WORLD

Standard 4-8 DAYS - 45 € | Free > 450 €

* Austria, Belgium, Denmark, France, Germany, Italy, the Netherlands, Poland

** Ireland, United Kingdom, Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Czech Republic, Cyprus, Croatia, Vatican City, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Bouvet Island, Isle of Man, Slovakia, Slovenia, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine.

At all times Eme Studios will work to offer the best service in terms of international shipments, however, it may happen that for some reason or cause beyond our control, an order may be cancelled, in which case Eme Studios will inform the customer within a period of no more than 24 working hours, accompanied by the corresponding refund in the payment method used by the customer for the purchase.

CUSTOMS TAXES

Additional customs charges may apply on orders from the following countries:

United Kingdom, Ireland, Albania, Armenia, Belarus, Bosnia and Herzegovina, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Isle of Bouvet, Isle of Man, Iceland, Åland Islands, Faroe Islands, New Jersey, Kosovo, North Macedonia, Mayotte, Montenegro, Norway, Reunion, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, Andorra, Ukraine, as well as North America* and South America.

*For countries: Mexico and USA, it is mandatory to include the recipient's identity number in order to avoid delays or problems in the customs process.

Courier companies such as UPS/GLS will inform the customer about these charges, and it will be the customer's responsibility to pay them. If you have questions about the customs process, please contact hi@emestudios.com for more information or assistance with the shipment.

The recipient will be responsible for customs charges and any other costs in accordance with the customs regulations of the destination country. Therefore, the costs associated with importation are not the responsibility of Eme Studios, being the customer who must cover the customs duties.

If the customer decides not to pay these charges, the shipment will be considered cancelled and will be returned to our warehouses. In this case, the purchase will be refunded, deducting the costs related to the rejection of the goods.