I ordered a blazer worth £132 from this site. Once the parcel was sent, I received a notification stating that I would need to pay £62 in import charges. Note that this was after I had already paid for the package and for delivery. It does not state anywhere on the website nor at checkout that this would be the case.
£62 is basically half the cost of the blazer and I couldn't afford to pay this so I refused the package. During this time, I emailed multiple times to double check that the fees were not a mistake and if so, that I would refuse the parcel. I have yet to receive a response from them at all.
The parcel is currently being sent back to them but is sat in a warehouse in the UK as they have not accepted the charges yet for it to be sent back. The customer service here is absolutely horrendous and I should have read other reviews before purchasing as it seems that many other people have experienced terrible customer service.
I expect for emestudios to pay the charges to receive my return and for me to receive a full refund. I will hold them accountable if not and escalate if any issues arise.
I got myself a blue hoodie, and I love it. The fit was incredibly good, and the fabric was great as well.
great jeans jacket, fits perfectly. Very beautiful alternative to the "ususal" jeans jackets. Ordering and shipping fast, without any problems. True to size.