Items purchased from Eme Studios must be returned in perfect condition, unused, and free from any signs of wear, stains, odors, or any other condition that prevents proper resale.They must also be sent in their original packaging, with all tags intact, within a maximum period of 30 days from receiving the order in order to proceed with the refund.For hygiene reasons, returns or exchanges of items such as underwear or socks are not accepted.Eme Studios is not responsible for returns that are not sent with the corresponding return label.The customer must bear the logistical costs of returns. All returns must be delivered to a collection point.Return/Exchange logistics fees*Spain & Balearic Islands – €4 / first exchange free**Europe – €6.90 / €3.50***Europe – €10 / €5UK, Norway & Switzerland – €15 / €7Rest of the world – €30 / €25*Spain – All orders from the Canary Islands must be returned at the customer’s expense. Instructions will be sent after requesting the exchange or return.**Europe I – Belgium, Czech Republic, Denmark, France, Netherlands, Portugal.***Europe II – Austria, Bulgaria, Croatia, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia, Sweden, Cyprus, Malta.To process a return/exchange, please visit: https://returns.reveni.io/eme-studiosAfter completing the process, you will receive an email with instructions and the return label.EXCHANGESThe first exchange in Spain is free.If your order has a discount and you wish to exchange it for another item (including a different color), the discount will be lost. If it is only a size exchange, the discount will be maintained.The customer must bear the logistical costs of exchanges. If the exchanged product has a higher or lower price, the corresponding refund or payment will be processed through our returns and exchanges portal.If you wish to return or exchange an item from a replacement order, you must contact us at [email protected]If you have received an incorrect or defective item, please contact [email protected] before requesting a return or exchange.Can an online order be returned or exchanged in store?

Purchases made at https://emestudios.com/ can be returned or exchanged in any of our stores located in Madrid, Barcelona, and Valencia.You must first request it through the following link: https://returns.reveni.io/eme-studiosIf you have requested an exchange online, the replacement will be sent from our warehouse, not from the store.Only returns or exchanges with the “store drop-off” method will be accepted in-store. If you selected another return method, it will not be accepted in-store.If you received a damaged or incorrect item and wish to return it in-store, please contact [email protected]*Valid only for online orders from Spain